GENERAL

Company Details

Curious Llama
PO Box 3231, Mentone East, VIC 3194
Phone: 0414 980 378
Email: hello@curiousllamadesign.com
ABN: 46 984 913 371

How do I contact you?

If you need help shopping online or have any questions about the website, please contact us either using the contact form here or calling Louise on 0414 980 378. For enquiries about orders, please quote your order number in any correspondence.

Do you have a retail store?

Not currently, our products are sold through our online store here and various wholesale stockists around Australia.

Why Curious Llama? The story behind my name

Curious Llama came about as a business name when my then boyfriend (now hubby) and I spent 14 weeks travelling through South America in 2003. What an amazing trip that was.

Everywhere there is something new to experience and the history and culture that go with a country as old as South America is eye opening. We came across many a llama in our travels but none more so than on the Inca Trail when they were used to carry our supplies (for which we were so very grateful) along the gruelling trek. Llamas are such a fascinating looking creature, but the way they look at us humans is with such curiosity that my husband said one day – Curious Llama, that would make a great business name! And so I took his advice (with permission) and here we are now. A design company that owes its name to a very curious looking creature indeed with many happy memories attached.

If you are ever wavering between whether or not South America is for you I say go for it. A country of contrasts – poverty/wealth, rural/city, deserts/glaciers, new buildings/ancient architecture and so, so much culture, all of it an experience.

Just don’t get too close to the llamas – they spit!

GRAPHIC DESIGN

What graphic design services does Curious Llama provide?

Curious Llama can help with the following aspects of your business:

  • Annual Reports
  • Brand Design
  • Branding & Identity
  • Corporate Design
  • Corporate Proposals/Presentations
  • Custom Publishing
  • Editorial Design
  • EDM Design (eNewsletters)
  • Graphic Design
  • Publication Design
  • Print Design
How can Curious Llama help my business?

As a virtual graphic designer, I can take care of any design jobs that are taking up too much of your time which in turn frees you up and allows you to focus your efforts on growing your business.

If you have been meaning to update your brand, or put together a flyer which will open up exposure to new clients but just don’t have the time/equipment/skillset needed to do it then that’s where I can help. Agency fees are not cheap and if you don’t have the office space to hire an in-house graphic designer then by hiring me as a virtual graphic designer is a way to grow your team with out all the other start up costs.

If you are interested in discussing how I can help you, please contact me. If you are ready to work together please visit my Graphic Design Services page and select a package that best suits your business needs.

Does Curious Llama work with clients worldwide?

Yes, I have worked with clients in both Australia and UK and find that due to the tech savvy world we live in I don’t need to be physically in your office to work for your company.

What is the working process for creating a brand?

We first meet either via Skype (if time zone permits) or email and have a chat and get to know each other a little bit. If you would prefer a chat over the phone we can of course do this (again, if time zone permits I’m not a vampire, I do like to sleep).

At this initial stage I will email you a two page brief which has lots of questions for you to answer so I can find out a little bit more about your business. Don’t worry, they are nice and easy to answer and include questions such as do you have colours you would like (or dislike) me to use, describe your business in one short paragraph, how do you want your clients to perceive you etc.

When you have completed the brief I will begin work on your brand. The first step involves me designing three unique logos ready to present to you. I email these through, you spend some time liking/disliking bits and we talk through how you feel about what you are seeing. You don’t like something, I change it. It’s that simple.

We then go through two further rounds of design until we end up with one final logo.

I then work on any further collateral you asked for (ie business cards, flyers, eNewsletter design) which also goes through two rounds of corrections until these are signed off at your end and finalised. I’ll email you everything you need from here including your logo in various formats for use online, in print etc so that you have them on hand when needed.

All up, this process is generally less than a month from when I receive your completed brief (excluding any printed collateral you have requested). It really is a very simple process and I believe the best outcome is achieved by open communication between us.

SALES POLICY

What payment methods are accepted?

We accept Visa, Mastercard, American Express and PayPal. Orders will be dispatched once your invoice is paid in full.

Can I amend my order once placed?

Please call Louise on 0414 980 378 Monday to Friday between 9:30am and 4pm and she will assist wherever possible.

Is GST included in the price?

Yes, the price shown includes Australia’s 10% Goods and Service Tax (GST).

How do I go about making a wholesale purchase?

We love working with companies who support small family businesses so if you would like to become a Curious Llama stockist, please call Louise on 0414 980 378 Monday to Friday between 9:30am and 4pm.

DELIVERY POLICY

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 3-5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at hello@curiousllamadesign.com.

Graphic Design services

After ordering online and paying the deposit, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your deposit within a few minutes of ordering. Louise will then be in touch to discuss your graphic design needs. If you wish to query a delivery please contact us at hello@curiousllamadesign.com.

How much does delivery cost?

All our products for retail and wholesale customers are shipped through Australia post. Delivery is calculated at checkout based on the weight/quantity of your items. If we are unable to fulfill your order we will notify you within 7 business days to arrange an agreeable alternative item, a backorder or refund.

When will my order be dispatched?

Dispatches occur Mondays, Wednesdays and Fridays excluding public holidays. We will contact you if we experience a delay.

Do you ship internationally?

Yes. Delivery is calculated at checkout based on the weight/quantity of your items.

Can my order be delivered to a PO box?

Yes, orders can be delivered to PO Boxes.

REFUND & RETURNS POLICY

Physical goods

If you are not happy with your order for any reason, please notify us within 14 days. We will assess returns on a case-by-case basis. Please email us at hello@curiousllamadesign.com within that time if you are not satisfied with your purchase so that we can resolve any problems. It is up to you to return the item to us in new condition and in the original packaging. We do not cover delivery costs for returns. Please choose carefully, refunds are not provided for change of mind.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Non-refundable

Goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please first check your bank account then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at hello@curiousllamadesign.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping your return

To return your product, you should mail your product/s to:
Curious Llama
PO Box 3231, Mentone East VIC 3194.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and require you to pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you to take out shipment registration of insurance with your postal carrier. Curious Llama will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any further questions, please send us an email at hello@curiousllamadesign.com.

PRIVACY POLICY

Introduction

Curious Llama regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Curious Llama users, and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Louise on 0414 980 378.

Collection of information

In order to use the Curious Llama website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Curious Llama is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.

Use of collected information

Any details collected from Curious Llama customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at hello@curiousllamadesign.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Curious Llama uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@curiousllamadesign.com.

Third Parties

Curious Llama does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Curious Llama site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.curiousllamadesign.com.

Changes to privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

SECURITY POLICY

Introduction

Curious Llama uses the eWAY Payment Gateway for our online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Curious Llama or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Curious Llama.

© 2017 Curious Llama.